Privacy Policy

Date of last version: 11-2024

GAM cars values the privacy of our customers and users. In this privacy policy, we inform you about how we process your personal data when you use our services, visit our website, or contact us. GAM cars processes personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

1. Who is GAM cars?

GAM cars is located at Energiestraat 25B, 1411 AR, Naarden, the Netherlands, and offers a wide range of services, including the sale of new and used cars, maintenance and repairs, and car rental. We are responsible for the processing of your personal data as described in this privacy policy.

2. What personal data do we collect?

We collect the following personal data, depending on the services you use:

• Identification data: Name, address, phone number, email address, date of birth.
• Vehicle data: License plate, type and make of vehicle, maintenance history.
• Payment data: Information about payments, invoices, and payment history.
• Communication data: Correspondence, emails, phone calls.
• Other data: Data you provide when using our website or using our services.
• Our locations are equipped with cameras. We consider this important for the safety of you and your vehicle, our employees, and our vehicles. The camera footage is deleted after 12 weeks unless it is needed for purposes such as a police investigation after a theft or another incident.

3. Why do we process your personal data?

We process your personal data for the following purposes:

• Sale and delivery of vehicles: To process your order, deliver vehicles, and handle payments.
• Vehicle maintenance and repair: To perform maintenance and repair services on your vehicle.
• Communication: To contact you for appointments, provide information about services, and respond to your questions or complaints.
• Marketing and offers: To send targeted offers and newsletters if you have given your consent.
• Improvement of our services: To improve our services and website based on feedback and usage information.

4. Legal basis for processing personal data

We process your personal data based on the following legal grounds:

• Performance of a contract: The processing is necessary for the execution of a contract (e.g., the sale or maintenance of vehicles).
• Consent: In some cases, we ask for your consent for specific processing, such as for marketing purposes.
• Legal obligations: We process personal data to comply with legal obligations, such as keeping records of invoices and providing information to tax authorities.
• Legitimate interest: We may also process your data based on our legitimate interest, for example, for customer service and direct marketing, provided your interests do not outweigh ours.

5. How long do we retain your data?

We do not retain your personal data longer than necessary for the purpose for which it was collected. Retention periods may vary, but in general:

• Data required for contract performance (e.g., vehicle sales) is retained as long as the contract lasts and for a period afterward, depending on legal requirements (e.g., tax or warranty rules).
• Marketing and communication data is retained as long as you subscribe to our newsletters or other marketing communications.
• Data for administrative purposes (e.g., invoices) is retained based on legal obligations.

6. Sharing your personal data

We only share your personal data with third parties when necessary to provide our services or to comply with legal obligations. This may include the following third parties:

• Suppliers and service providers: We may share your data with companies that perform services on our behalf, such as car suppliers, maintenance partners, and IT service providers.
• Legal obligations: We may provide your data to government agencies or other authorities when required by law. We ensure that these third parties take necessary measures to protect your data and comply with the GDPR.

7. Your rights regarding your personal data

Under the GDPR, you have the following rights concerning your personal data:

• Right of access: You have the right to know which personal data we process about you.
• Right of rectification: You have the right to have incorrect or incomplete personal data corrected.
• Right to erasure: You have the right to have your personal data erased when it is no longer necessary for the purpose it was collected.
• Right to restriction of processing: You can request to restrict the processing of your personal data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and readable format and to transfer it to another organization.
• Right to object: You have the right to object to the processing of your personal data, for example, for direct marketing.
• If you wish to exercise any of these rights, you can contact us using the information below.

8. Securing your data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. Our systems are regularly monitored and updated to ensure a high level of security.

9. Cookies and website use

Our website uses cookies to improve user experience and collect anonymous data on how our website is used. You can disable cookies in your browser settings, but this may affect the functionality of the website.

10. Contact us

If you have questions about this privacy policy or wish to exercise your rights, you can contact us via:

GAM cars, Energiestraat 25B, 1411 AR, Naarden, the Netherlands info@gamcars.nl, +31 88 3888 000

11. Changes to this privacy policy

We may update this privacy policy from time to time. The most recent version of the privacy policy will always be published on our website. We recommend that you regularly review this policy for updates.